COOKEVILLE, Tenn. (August 26, 2004) – Averitt Express, one of the nation’s leading providers of global freight transportation and supply chain management, is now providing customer support on 24 hour a day, 7 day a week basis for all types of shipments.

Averitt’s new around the clock customer support, which is available for all less-than-truckload (LTL) and full truckload moves, includes personal assistance for common customer service requests, such as shipment tracking.

While 24/7 support is common in the freight industry for specialized, time-critical shipments, Averitt is among the first providers to offer 24/7 customer service for both time-critical and standard shipments.

According to company officials, the move to a 24/7 customer support was driven by customer need, especially those operating on multiple shifts.

“We’ve been seeing higher call volumes during non-traditional hours for some time,” said Woody Davis, Averitt’s Vice President of Customer Service. “We’re excited knowing that our customers will be able to call any time to trace a shipment, receive a rate quote, inquire about a freight bill, or ask general questions of our highly trained associates.”

Averitt provides customer support through its centralized National Call Center, located at its corporate office in Cookeville, Tennessee. Customers can reach its customer support line by dialing toll-free 1-800-AVERITT (283-7488).

About Averitt Express

Established in 1971, Averitt Express is a leading provider of freight transportation and supply chain management services with international reach to over 100 countries. The company specializes in delivering customized solutions with a single source of accountability for service offerings that include less-than-truckload, truckload, dedicated, time-critical, international ocean and airfreight, and supply chain management. Backed by successful execution for hundreds of customers, Averitt’s supply chain capabilities include consolidation, distribution, warehousing, port management, transportation network design, and complete transportation management. For more information, call 1-800-AVERITT or visit www.averittexpress.com.

Contact:  
 
Brad Brown
Marketing and Communications Leader
Averitt Express 
(931) 525-5398
bbrown@averittexpress.com