Industry's Largest Customer Satisfaction Survey Names Averitt Leader
in 3PL, Expedited and LTL Services
Cookeville, Tenn. (October 27, 2005) – Readers of Logistics Management recently named Averitt Express among the industry's best providers in three logistics categories: Third-party logistics, expedited services and less-than-truckload (LTL) services.
Logistics Management’s 19th annual “Quest for Quality” program is the transportation and logistics industry’s largest customer satisfaction study. The study's results are based on survey responses from more than 2,000 readers, made up of freight shippers across North America.
This is the first time in the survey's history that Averitt has achieved recognition as among the industry's best in the categories of expedited services and third-party logistics. Over the survey's history, Averitt has been named among the leaders in LTL services 17 times, including each year for the past 13 consecutive years.
"As our customers' needs continue to evolve, we've committed to providing them with a wider array of services and becoming even more flexible with our operations," said Phil Pierce, Averitt's executive vice president of sales and marketing. "This customer feedback is exciting because it tells us we're headed in the right direction as a global supply chain management provider."
The survey participants evaluated their core transportation providers' performance in five key areas vital to superior logistics execution: on-time performance, value, information technology, customer service and equipment and operations.
A different set of criteria is used to judge third-party logistics providers: carrier selection and negotiation, order fulfillment, transportation and distribution, inventory management, and logistics information systems.
About Logistics Management and the Quest for Quality Program
Logistics Management from Reed Business Information is a monthly magazine for supply chain professionals. The Quest for Quality awards program began in 1986 by Distribution magazine, a predecessor to Logistics Management. The Quest for Quality program is now widely known as the most extensive research study conducted to evaluate and measure transportation service providers, as well as to determine relevant criteria when selecting a particular type of provider.
About Averitt Express
Established in 1971, Averitt Express is a leading provider of freight transportation and supply chain management with international reach to more than 100 countries. The company specializes in delivering customized solutions with a single source of accountability for service offerings that include less-than-truckload, truckload, time-critical, importing/exporting, and supply chain management. Backed by successful execution for hundreds of customers, Averitt’s supply chain capabilities include dedicated fleet operations, warehouse management services, portside distribution, transportation management, and transportation network design and operation. For more information, call 1-800-AVERITT or visit http://www.averittexpress.com/.