Averitt Wins Industry-Leading Quality Service Awards
COOKEVILLE, Tenn. (November 11, 2009) – Averitt Express was recently honored with three prestigious 2009 Quest for Quality awards from Logistics Management magazine.
Each year, the magazine solicits input from thousands of shippers across North America, asking them to complete an evaluation of their core transportation providers’ performance in key areas vital to logistics excellence. The "Quest for Quality" awards stem from the industry's largest customer satisfaction study; this year’s awards are based on 6,485 survey responses.
According to survey results, shippers gave Averitt’s performance high marks, positioning the carrier to receive the 2009 Quest for Quality award in three different categories: South/South Central Regional Less-than-Truckload, Expedited and 3PL. In fact, no other privately-held company earned more awards than Averitt in 2009. And only FedEx and UPS earned recognition in more categories than Averitt.
The program is structured so that each Quest for Quality award category is based on certain criteria. For example, less-than-truckload or time-critical service providers are “graded” by their customers in these five areas: on-time pick up and delivery reliability, capability to provide instant shipment updates, value, customer service and equipment and operations.
Meanwhile, 3PL customers – those shippers who outsource the management of their transportation needs to a third-party logistics service – rank providers on five criteria that are unique to that market segment: carrier selection/negotiation, order fulfillment, transportation/distribution, inventory management and logistics information systems.
“It is a great honor to be recognized by our customers as a champion of quality within the industry,” said Averitt's President and Chief Executive Officer Gary Sasser. “This marks the 25th year the Averitt team has earned the Quest for Quality distinction, and we believe it demonstrates our desire to continuously provide the best service available anywhere.”
This is the 26th year Logistics Management has presented its "Quest for Quality" awards program. During this time, no other less-than-truckload carrier in the South has earned more Quest for Quality awards than Averitt.
About Averitt Express
Established in 1971, Averitt Express is a leading provider of freight transportation and supply chain management with international reach to more than 100 countries. The company specializes in delivering customized solutions with a single source of accountability for service offerings that include less-than-truckload, truckload, expedited, importing/exporting and supply chain management. Backed by successful execution for hundreds of customers, Averitt’s supply chain management capabilities include dedicated fleet operations, warehousing services and transportation management. For more information, please call 1-800-AVERITT (283-7488) or visit www.averittexpress.com.