Averitt Express earns trio of awards in national customer satisfaction survey
August 9, 2016
COOKEVILLE, Tenn. (August 9, 2016) — For the 18th consecutive year, Averitt Express has been recognized by the readers of Logistics Management magazine as a top transportation solutions provider in the publication’s Quest for Quality Awards.
In a poll of close to 5,000 shippers, Averitt was honored in three categories - South/South Central Regional LTL, Expedited and Truckload Dry Freight. The awards continue an impressive trend for Averitt, as no carrier in the South has earned more Quest for Quality awards since the program began in 1984.
“This recognition is very humbling, because it means our customers appreciate our efforts to deliver outstanding service and value,” said Averitt president and chief operating officer Wayne Spain. “We also understand that we must earn that trust each day, and we’re excited about the opportunity we have to continue to raise the bar of excellence in the future.”
Averitt has claimed at least one Quest for Quality award every year since 1999.
The Quest for Quality Awards poll is the most extensive of its type within the transportation and logistics industry. This year’s poll featured feedback from 4,725 shippers, and the honors were determined by several criteria, including on-time performance, value, information technology, customer service, and equipment and operations.
About Averitt Express
Celebrating its 45th year of service, Averitt Express is a leading provider of freight transportation and supply chain management with international reach to more than 100 countries. The company is a founding SmartWay℠ partner and a member of The Reliance Network, a network of carriers that provides seamless LTL services throughout North America. Averitt specializes in delivering customized transportation solutions that include cross-border, dedicated, expedited ground/air, intermodal COFC/TOFC, international ocean/air, local customization, less-than-truckload, PortSide®, retail solutions, temperature-controlled, transportation management, truckload (dry van, flatbed, brokerage) and warehousing services. Averitt's technology offerings include a full suite of web-based shipping tools, electronic data interchange (EDI), warehouse management systems (WMS), and transportation and operations management systems. Together, these services and technology solutions provide "The Power of One" to shippers, allowing them access to multiple transportation solutions from a single provider. For more information, call 1-800-AVERITT (283-7488) or visit AverittExpress.com.